Privacy Policy — Sakai99

1. Introduction

This Privacy Policy ("Policy") is published by Sakai99 ("the Company", "we", "us", "our") and applies to all personal data collected through the Sakai99 platform at https://sakai99.cam and any associated mobile interfaces or applications (the "Platform").

Sakai99 is committed to processing personal data responsibly, transparently, and in accordance with applicable international data protection standards. This Policy describes the types of personal data we collect, the purposes for which it is processed, the parties with whom it may be shared, and the rights available to you as a data subject.

If you do not agree with the terms of this Policy, you should not use the Platform. If you have questions or concerns at any point, please contact us using the details provided in Section 15 of this Policy.

2. Definitions

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, email address, Malaysian NRIC number, postal address, financial data, and device identifiers.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, or deletion.
• "Data Controller" means the entity that determines the purposes and means of processing personal data — in this context, Sakai99.
• "Data Processor" means a third party that processes personal data on behalf of the Data Controller under a contractual arrangement.
• "Data Subject" means the individual to whom the personal data relates — in this context, the registered Player.
• "KYC" means Know Your Customer identity and address verification procedures required under our licensing framework.
• "Cookies" means small text files stored on your device by your web browser when you visit the Platform.

3. Data Controller

Sakai99 acts as the Data Controller in respect of all personal data collected through the Platform. As Data Controller, we are responsible for ensuring that personal data is collected, held, and processed in compliance with applicable data protection obligations arising from our international gaming licence.

Where third-party service providers process personal data on our behalf — such as payment processors enabling DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong transactions — those providers act as Data Processors subject to written data processing agreements that restrict the scope and purpose of their access.

4. Personal Data We Collect

We collect personal data through two primary channels: information you provide directly to us, and information collected automatically when you use the Platform.

4.1 Data You Provide Directly

4.2 Data Collected Automatically

5. Purposes of Processing

Sakai99 processes your personal data for the following defined purposes:

1. Account Administration — to create, maintain, and secure your player account and to verify your identity in accordance with our KYC obligations.
2. Payment Processing — to process MYR deposits and withdrawals via DuitNow, FPX, and other supported Malaysian payment channels, and to detect and prevent fraudulent transactions.
3. Service Delivery — to provide access to casino games, live dealer tables, sports betting markets (including Liga Super Malaysia and EPL), and all other Platform features.
4. Regulatory Compliance — to fulfil obligations under our gaming licence, including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements, age verification (21+), and reporting obligations.
5. Customer Support — to respond to your enquiries, process complaints, and provide multilingual support in Bahasa Melayu, Chinese, and English.
6. Responsible Gambling — to monitor gaming patterns and identify accounts that may require responsible gambling interventions, including the imposition of deposit limits or self-exclusion.
7. Marketing Communications — to send you promotional offers, bonus notifications, and VIP programme updates where you have provided consent or where we have a legitimate interest to do so. You may opt out at any time.
8. Platform Security & Improvement — to detect and prevent abuse, fraud, and unauthorised access, and to analyse usage patterns to improve the Platform's performance and user experience.

6. Legal Basis for Processing

Our processing of your personal data rests on the following legal bases, applied according to the purpose of each processing activity:

• Contractual Necessity — processing required to perform the contract between you and Sakai99, including account creation, transaction processing, and service delivery.
• Legal Obligation — processing required to comply with KYC, AML, CTF, and licensing requirements applicable to Sakai99's international gaming operations.
• Legitimate Interests — processing carried out for the legitimate interests of Sakai99 or third parties, such as fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights.
• Consent — where you have provided express consent, for example in relation to marketing communications or the placement of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

7. Data Sharing & Disclosure

Sakai99 does not sell your personal data. We may share your personal data with the following categories of recipient, strictly on a need-to-know basis:

• Payment Processors — financial institutions and e-wallet operators (including those facilitating DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong transactions) for the purpose of executing deposits and withdrawals in MYR.
• Identity Verification Providers — third-party KYC and AML screening services that assist us in verifying player identities and monitoring for financial crime indicators.
• Game Software Providers — licensed casino and sports betting software providers whose platforms are integrated into the Sakai99 service; these providers may receive anonymised or pseudonymised session data necessary for game operation.
• Regulatory Authorities — our licensing authority and, where required by law, law enforcement agencies, financial intelligence units, or courts. We will disclose personal data in response to a lawful request, order, or legal process.
• Customer Support Platforms — third-party live chat and helpdesk software providers used to deliver 24/7 multilingual support.
• Analytics Providers — platform analytics tools used in anonymised or aggregated form to understand user behaviour and improve the Platform.

8. International Data Transfers

As an internationally operated platform, Sakai99 may transfer your personal data to, or store it in, countries outside Malaysia. Where such transfers occur, we ensure that appropriate safeguards are in place — including standard contractual clauses or equivalent contractual protections — to maintain a level of protection consistent with our obligations under this Policy.

Where personal data is transferred to our payment processing partners for the purpose of facilitating MYR transactions, those transfers are governed by the contractual terms between Sakai99 and those payment providers, which include data protection obligations consistent with this Policy.

9. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Policy, or as required by applicable law and our licensing obligations. The following general retention principles apply:

• Active Account Data — retained for the duration of your account and for a period thereafter as required by our gaming licence and AML compliance obligations.
• Transaction Records — financial transaction records, including MYR deposit and withdrawal histories, are retained for a minimum period as mandated by applicable financial regulations.
• KYC Documents — identity and address verification documents are retained for the period required by our licensing authority following account closure.
• Marketing Consent Records — records of your marketing preferences and consent are retained for as long as necessary to demonstrate compliance with applicable rules.
• Support Communications — customer support records are retained for a defined period to assist with dispute resolution and quality assurance.

Upon expiry of the relevant retention period, personal data is securely deleted or irreversibly anonymised. Where anonymisation is not possible, data is maintained in a form that prevents identification of the individual.

10. Security Measures

Sakai99 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the Platform.
• Encryption at rest for sensitive data stored in our systems, including financial data and KYC documents.
• Role-based access controls that limit access to personal data to authorised personnel who have a legitimate operational need.
• Regular security audits and vulnerability assessments conducted by internal and external security teams.
• Multi-factor authentication requirements for platform administrative access.
• Incident response procedures, including notification obligations in the event of a personal data breach that creates a material risk to affected individuals.

11. Cookies & Tracking Technologies

Sakai99 uses cookies and similar technologies on the Platform for the following purposes:

You may manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies may impair the functionality of the Platform.

12. Your Data Rights

Subject to applicable law and our processing obligations, you hold the following rights in respect of your personal data held by Sakai99:

• Right of Access — you may request a copy of the personal data we hold about you, together with information about how it is being processed.
• Right to Rectification — you may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal and licensing retention obligations.
• Right to Restriction — you may request that we restrict the processing of your personal data in certain circumstances, for example where you contest its accuracy.
• Right to Data Portability — where processing is based on consent or contractual necessity and carried out by automated means, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to Object — you may object to processing carried out on the basis of legitimate interests, including direct marketing. Where you object to marketing, we will cease processing immediately.
• Right to Withdraw Consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and aim to fulfil it within 30 days, subject to verification of your identity.

13. Minors and Age Restriction

The Sakai99 Platform is strictly intended for persons aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

All accounts undergo mandatory age verification before withdrawal requests are processed. Documentary proof of age — such as a Malaysian MyKad, passport, or equivalent government-issued identity document — is required as part of our KYC process. Sakai99 takes a zero-tolerance stance on underage access to gambling services.

14. Amendments to This Policy

Sakai99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our licensing requirements. When material changes are made, we will provide notice via the Platform or by email to your registered address.

The most current version of this Policy will always be available at https://sakai99.cam/privacy-policy. The date of the most recent revision is displayed at the top of this page. Your continued use of the Platform following publication of a revised Policy constitutes your acceptance of those changes.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data processing practices, please contact our Data Protection team using the details below. Our support team is available 24 hours a day, 7 days a week, in Bahasa Melayu, Chinese, and English.